WrapForge · Help and Support
Policy date: October 15, 2026
Operator: 郑强龙 · Contact: 357445825@qq.com
Password and account recovery
Contact the support email on this page from your registered email address. Support verifies account ownership before helping reset a password. An email address or payment screenshot alone is not sufficient proof. If you cannot access the registered email, further manual verification is required; the account will not be changed without sufficient verification. Do not send old passwords, Apple passwords or verification codes. Resetting invalidates older sign-ins while preserving favorites, credits and unlocked artwork. After recovery, change your password in the website account settings.
Saving and importing
Confirm the exact model and year. Saving to Photos requires permission to add photos; you can use file sharing instead. In the Tesla app, open Creations → Wrap → Upload, then apply the design in the vehicle’s Paint Shop. Follow the current official vehicle instructions for menu locations and file requirements.
Missing purchase credits
Use the original WrapForge account and open Profile → Credits and Purchases → Restore Purchases and Sync Balance. A transaction is not marked complete before verification succeeds. Avoid buying again while it is being checked. If the issue continues, contact the operator with the transaction identifier; do not send passwords, bank card details or Apple verification codes.
Refunds
Request refunds for Apple payments through Apple’s purchase and refund support. Use the website refund entry for website orders. A successful refund revokes the associated purchased credits and future download access; credits from other sources are restored under their original rules.
Reports and accounts
Use Report or block on the artwork details to report copyright, inappropriate or misleading content. Signed-in users can block creators and unblock them in Profile → Blocked Creators. Delete account is also in Profile.